Refund policy
We want our customers to have a pleasant shopping experience with us. If you receive your item and change your mind, we accept returns if notified within 14 days of delivery.
We do not refund initial shipping charges for items returned. Postage costs and the responsibility of sending any product back to us fall with the customer.
It is the responsibility of the customer to return the goods to Veena.
Veena is not liable for the loss of garments being returned and will not keep an eye on tracking for returned items. We advise you to choose a tracked postal service.
We are not liable for the loss of products being returned. The customer must dispute this with their postal service.
Please follow the returns process below to return full-priced items.
Conditions For Returns:
Please read the information below so you are aware of our return policy.
Please do not send us an email. After you fill in the form you can return the items to us. Check the conditions below:
- NL/BE: Not satisfied with your order? It is possible to return your item(s) within 14 days of receipt at your own cost. A return shipment must be sent with Track & Trace. The sender is always responsible for the shipment and shipping costs. If you send a package back, Veena Vintage is not responsible for the shipment
- Don't forget to print your packing slip and include it in the package. Indicate on your packing slip which items you are returning. The packing slip must be printed so our distributor can scan the barcode as a reference to your order.
- Returns must be delivered to our distribution center. If a return is sent to a service point because the courier delivers outside of opening hours, we are not responsible for this. The return will be sent back to the customer, who will need to return it again.
- You will receive an email within 2 weeks once your return has been processed. Keep your proof of return until we have processed it. You can download a return label via the link below.
- If we receive an item that does not meet the return conditions listed below, we unfortunately cannot accept it.
- The order must be returned in the original packaging.
The item must not be worn, washed, altered, or damaged. The labels must be attached to the item.
Be careful with makeup: an item with makeup stains will not be accepted for return.
- Orders returned outside the 14-day return period will not be accepted.
No washing guarantee is provided. Any problems that arise after washing are your own responsibility.
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Your return wont be processed if sent without using the GOPARCEL link Above (NL/BE)
- Returns will be processed within 2 weeks of receiving.
CLICK BELLOW FOR OUR RETURNSPORTAL.:
https://veenavintage.returnless.com