Shipping AUS:
USA shipping rates are $14,99
Orders are shipped via DHL Worldwide service and take an estimated 10-14 working days delivery.
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
Shipping USA:
USA shipping rates are $9,99
Orders are shipped via DHL Worldwide service and take an estimated 6-9 working days delivery.
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
Shipping Netherlands:
Shipments within Netherlands are FREE for ALL ORDERS
Orders placed before 23:30 will be delivered next day.
Shipping Belgium:
Shipments to Belgium are FREE for ALL ORDERS
Shipping Germany:
Shipments to Germany are FREE for ALL ORDERS
Shipping France:
Standard Shipping: €6,99
Shipments to Germany are FREE for orders above €150
Shipping UK:
£12,99 for standard shipping.
Orders are shipped via DHL service and take an estimated 6-9 working days delivery.
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
Shipping Norway:
Standard Shipping: €34,99
Shipments to Germany are FREE for orders above €150
Shipping EU:
€11,99 for standard shipping.
We currently don’t offer an express delivery service for the EU.
Standard shipping - all orders are shipped via DHL and delivered usually within 3-5 days. Under certain circumstances, delivery time can increase depending on the destination country's customs processing times, which are out of our control.
All international orders require you to leave a phone number and can not be delivered to a Post Office, PO Box, or hotel.
RETURNS:
We want our customers to have a pleasant shopping experience with us. If you receive your item and change your mind, we accept returns if notified within 14 days of delivery.
We do not refund initial shipping charges for items returned. Postage costs and the responsibility of sending any product back to us fall with the customer.
It is the responsibility of the customer to return the goods to Veena. Veena is not liable for the loss of garments being returned and will not keep an eye on tracking for returned items. We advise you to choose a tracked postal service.
We are not liable for the loss of products being returned. The customer must dispute this with their postal service.
Please follow the returns process below to return full-priced items.
Conditions For Returns:
Please read the information below so you are aware of our return policy.
• To return an item, please fill out our online return form >>>here<<<
Please do not send us an email. After you fill in the form you can return the items to us. Check the conditions below:
• Please also ensure you have read the return conditions.
• During SALE, VEENA VINTAGE allows exchanges or shop credit for purchased items instead of refunds. We're committed to ensuring your satisfaction by helping you find the right item. We appreciate your understanding of this policy during promotional events. For any assistance, our customer support team is ready to help.
• We cannot guarantee your return being processed correctly if sent without filling in the return form FIRST. We need to be able to track the parcel back for delivery. Specially when dropped off at a pickup-point. Veena Vintage is not responsible for any losses or damages to items sent back.
• Returns will be processed within 2 weeks of receiving.
• The item must be posted back to us within 14 days of receipt.
• Item must be returned in original bags and condition, unworn, unaltered, unwashed, and with their tags attached.
• Please ensure you add your receipt or a note stating your name, order number, and reason for return inside your return so we can trace your order. We cannot refund you without being able to c confirm your return.
