What happens after I order?

- Following the completion of your purchase, an email with pertinent information about your order will be sent to you. - For orders placed before 3:00 PM on weekdays, they are generally processed and shipped on the same day. - Keep an eye on your order's progress by utilizing the provided tracking details after it has been dispatched to gauge the anticipated delivery duration.

What's the estimated delivery time?

Most orders a delivered within 2-5 days in all of Europe. For international order please allow up to 10 days.

What carrier do you use?

We employ various carriers across different regions, always opting for the most efficient and fastest carrier tailored to each specific location.

What countries do you ship to?

Australia Austria Belgium Bulgaria Canada China Columbia Croatia Cyprus Denmark Estonia Faroe Islands Finland France Germany Great Britain Greece Greenland Hong Kong Hungary Iceland Ireland Israel Italy Ivory Coast Japan Latvia Lithuania Luxemborg Malaysia Malta Mexico New Caledonia Norway Oman Poland Portugal Romania Russia Singapore Slovakia Slovenia Spain Sri Lanka Sweden Switzerland The Netherlands The Philippines Turkey United Arab Emirates USA

How do I return a order?

Kindly visit our returns page to access our convenient return portal, where you can effortlessly initiate your return process.

When will I receive my refund?

After we have processed your return, you will receive a refund within 2-4 days.

What do I do if I receive a faulty/damaged item?

If you encounter a problem, please send an email to info@veenavintage.com with you order number, a description of the issue together with some photos.

Can I change my order?

If you have changes to your order, please mail us on info@veenavintage.com Please note: We cannot guarantee that we can make changes to your order.

Can I track my order?

After we have packed and shipped out your order, you will receive an email with tracking number.

What sustainable practices do you employ in your manufacturing process?

We are dedicated to sustainability, utilizing digital printing for our fabrics. This method significantly reduces water consumption compared to traditional printing. According to industry data, digital printing can save up to 95% of water, making it a more eco-friendly choice.

How does your digital printing process contribute to environmental conservation?

Our use of digital printing technology reduces the environmental impact by minimizing chemical usage and energy consumption. Compared to conventional printing methods, digital printing generates fewer emissions and waste, contributing to a greener and more sustainable production process.

Why do you choose digital printing despite potentially higher costs?

While digital printing may incur slightly higher costs, we prioritize environmental responsibility. The benefits of reduced water usage, minimal chemical waste, and lower energy consumption align with our commitment to sustainable practices, making it a worthwhile investment in minimizing our ecological footprint.

Can you tell us more about your winter collections and their sustainability features?

Our winter collections proudly feature upcycled coats, breathing new life into discarded garments. By upcycling, we extend the lifespan of existing materials, reducing the demand for new resources. This not only promotes sustainability but also adds a unique and eco-conscious touch to our winter offerings.

What kind of packaging do you use?

We utilize 100% recyclable poly mailer bags for our packaging. Our eco-friendly approach ensures that you can enjoy your purchase while minimizing the environmental impact.

FAQ – Veena Vintage

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